If your question isn't answered, please tell us what it is and we'll get back to you as soon as possible (and add it to this list!).
For an overview of the energyhive service have a look at how it works.
What you need
- What equipment do I need?
- To use energyhive's energy management service you need a broadband modem, an energy monitor and a data collection box. Currently our service only works with a CurrentCost monitor which you can buy here or from another web site. We can provide a data collection box which you connect to your broadband modem.
- Do I have to have a broadband connection?
- Yes you do, otherwise the service will not work. Important note: If Virgin is your ISP you can use the service but we have to provide you special equipment, please let us know this when you place your order.
- I already have an energy monitor, do I need to buy a new one?
- It depends on whether your energy monitor has a data output connection. At the moment we know that CurrentCost monitors work with energyhive. Contact us to ask if your meter will work with energyhive.
- I have a CurrentCost monitor, do I need anything else?
- Yes, you need to buy a data collection box which collects the data from your monitor and passes it back to our equipment.
Getting started
- Installing the monitor
- Follow the instructions that came with your monitor which tell you how to attach a clamp and sensor to your energy source, etc.
- Connecting to the data box
- To connect your data to energyhive, you need to connect the monitor, via the available port, with a cable to the data box we supplied with your order. Then connect the data box to your broadband modem. You do not need to have your computer on to connect the monitor to energyhive.
- Activate your device with energyhive
- When you have connected the monitor, data box and modem, you can then active your energyhive account. Make sure everything is turned on, then bring up the energyhive web site in your browser. Login to your registered account and xxxxxxxxxxx
